Air Travel Consumer Report: June-December 2023, Full Year 2023 Airline Consumer Submissions Data
Source: US DOT The U.S. Department of Transportation (DOT) today released data on the submissions (complaints, inquiries, and opinions) it has received from consumers about air travel for June-December 2023 and the full calendar year 2023. The submissions about air travel in calendar year 2023 are the highest number on record except for calendar year 2020. The release of the submissions data in the Air Travel Consumer Report (ATCR) was delayed primarily because of the high volume of complaints against airlines and ticket agents received by the Office of Aviation Consumer Protection (OACP) and the time needed to review and process these consumer complaints using the Department's outdated legacy consumer complaint application system. Over the past three years, complaints made [...]