U.S. Air Travel Consumer Report: January-May 2024 Airline Consumer Submissions Data
Source: US DOT The U.S. Department of Transportation (DOT) today released data on the submissions (complaints, inquiries, and opinions) it has received from consumers about air travel for January-May 2024. The release of the submissions data in the Air Travel Consumer Report (ATCR) was delayed primarily because of the tens of thousands of complaints received against airlines and ticket agents received by the Office of Aviation Consumer Protection (OACP) and the time needed to review and process these consumer complaints using the Department's outdated legacy consumer complaint application system. Over the past three years, complaints made up an average of 91% of consumer submissions. The Department has been actively working on modernizing its system for handling consumer complaints with the [...]