Source: ACI-LAC

ACI-LAC invites all members  to the third ACI-LAC & Munich Airport International webinar on “Does your airport have what it takes to create a unique customer experience?“.

It is well known that improving customer experience makes business sense. However, in the evolving world of aviation with constantly rising passenger expectations that is easier said than done. There are a number of areas that have to be considered – airport environment, processes, products, services and communication being the most important ones. Underpinned by people, all these pillars individually and in combination play a vital role in creating a unique customer experience. ACI-LAC World Business Partner Munich Airport International (MAI) will give insight into the work, dedication and motivation it takes, to go above and beyond offering a state-of-the-art airport journey.

Date: Tuesday, July 27, 2021
Time: 10:00 AM (Panama / Quito / Bogota)


  • Ellen Gaissmaier / Consultant
  • Alejandro Viyella / Senior Consultant

To participate, you have to register here:

NOTE: Simultaneous Interpretation available