ACI-LAC invites its members to the third ACI-LAC & InteVISTAS Consulting Inc. webinar on “Airports as Destinations: Rethinking Your Customer Experience Strategy“.

Customer experience (CX) can be defined as the cumulative result of past experience, expectations, and interactions with multiple touchpoints that are scripted to produce a specific result or effect on consumers. With additional health screening requirements and the emergence of touchless and seamless travel technologies, updating a CX strategy can be a daunting exercise for airport managers. This webinar will outline the value of implementing a CX strategy from a commercial, operational, and traveler experience perspectives in the current ever-evolving regulatory environment. We will also demonstrate the potential of a CX strategy to unleash non-aeronautical revenues and the branding/repositioning of your airport.

Date: Thursday, January 27, 2022
Time: 10:00 AM (Panama / Quito / Bogota)


  • Dave Scurlock, Vice President and Senior Architect, InterVISTAS Consulting Inc.
  • Jordan Young, Manager, InterVISTAS Consulting Inc.

To participate, you have to register here:

NOTE: Simultaneous Interpretation available