American Airlines empowers customers with new app enhancements
Source: American Airlines American Airlines is making new enhancements to its mobile app to give customers more autonomy when travel doesn’t go as planned, making the disruptions easier to navigate. Customers now get real-time solutions, all in one place and at their fingertips. These updates bring together what customers need during a disruption and let them choose what works best for their journey, right from the American mobile app or aa.com. It’s a smarter, faster and more intuitive way to handle the unexpected, putting control back in the hands of travelers. “We strive to make every customer’s travel as smooth as possible, but we recognize things don’t always go to plan. When that happens, customers deserve transparent information and real-time [...]