Source: ACI Airport also announced as next host of ACI Customer Experience Global Summit At the Airports Council International (ACI) Customer Experience Global Summit today, ACI World announced the launch of the new highest level of its Airport Customer Experience Accreditation program, Level 5, with the Republic of Korea's Incheon Airport as the first airport in the world to achieve this top level of accreditation. ACI World's Airport Customer Experience (CX) Accreditation program is the first and currently the only CX accreditation in the airport industry which guides the airport ecosystem in becoming customer-centric and ultimately improving the overall airport experience. Participating airports take part in a comprehensive review and training process that includes stakeholder and employee engagement and staff development. Since [...]

Source: ACI World Airports Council International (ACI) World today kicked off the annual ACI Customer Experience Global Summit in Krakow, Poland, under the theme “Re/humanizing the airport experience.” The ACI Customer Experience Global Summit is the premier global event on airport experience and attracts more than 400 senior airport executives, civil aviation authority representatives, airport specialists, and related business executives. This year it included keynote speaker Steven Van Belleghem, a global thought leader and international best-selling author in the field of Customer Experience. Delegates were welcomed by ACI World Director General Luis Felipe de Oliveira, Host and President of the Board of Krakow Airport Radosław Włoszek, as well as the Polish Minister of Infrastructure Andrzej Adamczyk and Secretary of State, Ministry of [...]

Source: ACI-LAC In 2022, the ACI-LAC Annual Assembly Conference & Exhibition will take place in Buenos Aires, Argentina The Airports Council International of Latin America and the Caribbean (ACI-LAC) is holding the ACI-LAC Annual Conference and Exhibition, the main event for the airport market in the region, on October 3 and 4, 2022. This year, the meeting brings together leading authorities, Latin American executives and aviation experts to discuss the sustainable future of airports. Speakers will share experiences on how actions are being implemented to mitigate environmental impacts with the goal of reducing direct carbon emissions from airports to zero by 2050, according to the sectoral pact assumed by the industry, in line with the Paris Agreement and the recommendations [...]

Source: A4E/Cluj International Airport Cluj ”Avram Iancu” International Airport along with Air Transport News (ATN) organizes today, at the airport, an international aviation conference. The 2022 Regional Air Transport Conference will focus on highlighting how airlines, airports or ground handlers can overcome typical air traffic recovery conflicts to jointly pursue sustainable cooperation practices that would bring great benefits, not only to the air transport market, but also for their local regions and societies. European airline industry leaders and other personalities will discuss best practices in cooperation and connectivity. The conference brings together top representatives of some airline and aviation associations, represented by Mr. Thomas Reynaert, Managing Director, Airlines for Europe (A4E) and Professor Andreas Papatheodorou, President, Hellenic Aviation Society. Some reference airports in the region will also be part of this conference, such as iGA Istanbul Airport represented by Mr. Kadri Samsunlu (CEO) and [...]