Source: IATA The International Air Transport Association (IATA) announced the results of its 2022 Global Passenger Survey (GPS), showing that travelers top concerns for travel in the post-COVID crisis period are focused on simplification and convenience. “Travel during COVID-19 was complex, cumbersome and time consuming due to government-imposed travel requirements. Post-pandemic, passengers want improved convenience throughout their trip. Digitalization and use of biometrics to speed up the travel journey is the key,” said Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security. Planning and Booking Passengers want convenience when they plan their travel and when choosing where to depart from. Their preference is to fly from an airport close to home, have all booking options and services available [...]

Source: ALTA Air passenger demand is highly elastic, especially for tourism (which today represents more than 80% of regional travelers). Any variation in the fare to be paid reflects immediately and directly in the number of travelers. Therefore, what may seem like a few additional pesos in the final fare paid by users can tip the scales so that they switch from the safest and most efficient means of transportation to ground alternatives or opt for another destination where the airfare is more economical.   "Airfare is the great gateway to countries. Thinking systemically, it all starts with the search for tickets. If the cost is higher than other destinations, the passenger might decide not to travel or choose another place. [...]

Fuente: ACI-LAC Plaza Premium Group, an industry pioneer and leader in providing airport hospitality services and facilities, has joined the ACI-LAC World Business Partner network. Plaza Premium Group (PPG) was founded in 1998 and is headquartered in Hong Kong. The Group introduced the first pay-per-use airport lounge concept in Hong Kong and Kuala Lumpur airports. Since then, the PPG expanded to include other airport hospitality segments: airport terminal hotels Aerotel; airport meets & greet services ALLWAYS, and a range of airport dining concepts. Currently, PPG is in more than 250 locations in over 70 international airports around the world. The Group had also developed a mobile app called Smart Traveller which is a global airport membership programme for air travelers [...]

Source: Department of Transportation The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of August for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. There was a 6.0% increase in air travel service complaints from July to August, and complaints are more than 320% above pre-pandemic levels. The previous report from July showed a 16.5% increase from June to July, and complaints were more than 260% above pre-pandemic levels. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and [...]

Source: ACI-LAC Zurich Airport Brazil Receives ACI Airport Carbon Accreditation The Airports Council International for Latin America and the Caribbean (ACI-LAC) reports that Florianópolis International Airport, Vitória International Airport, and Macaé Airport, operated by Zurich Airport Brazil, have just received the ACI Airport Carbon Accreditation, level 1 (Mapping). "The certification demonstrates our progress in sustainability, one of the company's pillars. It also encourages us to follow the path of planned actions to achieve increasingly relevant levels in the global commitment to the climate agenda," said Ricardo Gesse, CEO of Zurich Airport Brazil. ACI Airport Carbon Accreditation is the only globally approved carbon management certification program for airports. It independently assesses and recognizes airports' efforts to manage and reduce their carbon [...]

Source: ICAO Salvatore Sciacchitano was re-elected by acclamation yesterday for a second three-year term as President of the Council of the International Civil Aviation Organization (ICAO). “While the COVID-19 pandemic has dramatically impacted the Organization’s work, I take great pride in the fact that the priorities identified as part of my agenda for modernization have all been addressed with reasonable success,” Mr. Sciacchitano remarked in his acceptance address. “It is my firm belief that we must continue in this same direction in the next triennium in order to fully realize the modernization of our great Organization to the benefit of all Member States and the global aviation community.” “The Vision of ICAO is to ‘Achieve the sustainable growth of the [...]

Source: ACI World The Airports Council International (ACI) Africa/World Annual General Assembly, Conference, and Exhibition (WAGA)concluded with the approval of Resolutions that strengthen the sustainability and resilience of airports as key players in the aviation ecosystem. "Each year the Assembly considers Resolutions on key priorities for airport operators that reflect the concerns and interests of ACI members," said ACI World Director General Luis Felipe de Oliveira. "This year, the Assembly unanimously adopted Resolutions that will strengthen the sustainability and resilience of airports as essential players in the aviation ecosystem, and for the benefit of travellers and communities worldwide. These Resolutions will help airports deliver the long-term net zero carbon goal; restore economic equilibrium; support small, emerging, and regional airports; and, [...]

Source: ACI World Second edition of awards celebrates cutting edge innovation at airports During the Airports Council International (ACI) Africa / World Annual General Assembly, Conference and Exhibition today, ACI World and Amadeus have announced the winners of the Technology Innovation Awards, which put a spotlight on the best technology initiatives and leadership by airports. With this second edition of the awards ACI World and Amadeus seek to celebrate innovative technology solutions developed and implemented by airports across the globe serving to enhance airport experience, advance sustainability efforts, increase operational efficiency or foster continuous improvement. A committee of external industry experts assessed submissions received from airports around the world and determined the winner in each category: Best innovation in airport passenger related [...]

Source: ALTA ALTA and Ambipar partner to offset emissions resulting from the ALTA conference in Buenos Aires The Latin American and Caribbean Air Transport Association (ALTA) established a partnership with Ambipar, a Brazilian multinational company dedicated to environmental management. Today, the company joins as an affiliate member of the association to offset the emissions from the operation of the eighteenth edition of the ALTA AGM & Airline Leaders Forum. This event took place from October 16 to 18 in Buenos Aires. It brought together more than 500 CEOs, senior executives, and decision-makers from the commercial aviation industry in Latin America and the Caribbean. The realization of the conference, fully offset through Ambipar, resulted in 25 thousand kilograms of CO2, an [...]

Source: ACI-LAC Copenhagen Optimization has become a new member of the ACI-Latin America and Caribbean World Business Partners (WBP) program. Copenhagen Optimization is a joint software and consultancy company specializing in improving airport operations. They have been working with more than 50 airports globally, with offices in Copenhagen, Denmark & Boston, USA. Dr. Rafael Echevarne expresses his enthusiasm for having Copenhaguen Optimization on board. "At ACI-LAC, we are committed to introducing new business partners that contribute to the airport industry's well-being and improvement. We believe that Copenhagen Optimization shares the same vision of making airport operations as simple and efficient as possible." He added. "We are delighted to expand on our partnership with ACI and proud to be the World Business [...]