Air Travel Consumer Report: Consumer Complaints Up from May, Nearly 270 Percent Above Pre-Pandemic Levels
Source: US DOT The U.S. Department of Transportation (US DOT) released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of June and for the second quarter of 2022 for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. There was a 34.9% increase in air travel service complaints from May to June, and complaints are nearly 270 percent above pre-pandemic levels. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and flight disruptions. The Department's Office of Aviation Consumer Protection (OACP) is monitoring airlines' operations to [...]