Air Travel Consumer Report: November Consumer Complaints Increase from October
Source: US DOT The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of November 2022 for on-time performance, consumer complaints, mishandled baggage, and mishandled wheelchairs and scooters. There was a 23% increase in air travel service complaints from October to November, after complaints decreased by 12% from September to October. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and flight disruptions. The Department is currently investigating four domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. Also, [...]