Source: ACI Krakow will be the first European host of the event As the 2021 Customer Experience Global Summit drew to a successful conclusion in Montreal, Airports Council International (ACI) World announced that next year’s event will be held in partnership with Kraków Airport in Kraków, Poland on 13, 14, and 15 September 2022. This year’s hybrid event comprised physical and virtual – including a celebration of the 2020 Airport Service Quality (ASQ) Awards – but it is planned that the 2022 event will bring industry leaders to Kraków, allowing for face-to-face discussion of the importance of customer experience as airports pursue continued innovation. The event will allow for enhanced interaction among participants, providing a platform for the exploration of [...]

Source: ICAO ICAO’s 2021 Stocktaking for in-sector CO₂ reductions concluded with strong calls for high ambition from governments and industry leaders, and highlighting important new innovations in technology, operations, and fuels to accelerate the realization of sustainable aviation. Aeronautical pioneers, industry leaders, technical experts, researchers, innovators, and national authorities shared their ambitious plans for decarbonizing international aviation during the four day event which ended last Friday with over 1,000 virtual participants from every world region. The event opened with inspiring statements from UK Aviation Minister Robert Courts (MP), UN Deputy Secretary-General Amina Mohammed, IEA Executive Director Fatih Birol, and ICAO Secretary General Juan Carlos Salazar. Subsequent sessions were opened by former UN Secretary-General Ban Ki-moon, Norway’s Minister of Transport Knut [...]

Source: ACI-LAC Airports Council International Latin America and the Caribbean would like to congratulate Grupo Aeroportuario del Pacífico (GAP) for being the first airport group in the world to re-accredit its 14 airports with ACI’s Airport Health Accreditation (AHA) certification. The Airport Health Accreditation (AHA) recertification is granted to ACI member airports that are aligned and compliant with the health protocols proposed by the International Civil Aviation Organization (ICAO) Aviation Recovery Task Force (CART) recommendations and the ACI Business Restart and Recover guidelines. This demonstrates that GAP and the airports it manages are committed to continue measuring their sanitary standards to safeguard the public health of all its users, collaborators, and airport community; providing confidence with priority to health and safety in [...]

Source: ACI Airport Service Quality awards gala recognizes airports judged best by customers During the Customer Experience Global Summit, Airports Council International (ACI) World in partnership with Amadeus has celebrated the winners of this year's Airport Service Quality awards which highlight the world's best airports as judged by their customers. While the COVID-19 pandemic has had a dramatic impact on global passenger traffic in 2020, it has also affected the expectations customers have for the airport experience. In response, ACI has ensured the ASQ program has evolved with these changing times along with airports that have adapted to better serve our customers. ACI has introduced a new award – 'Best Hygiene Measures by Region' – based on hygiene related questions added [...]

Source: ACI Airports Council International (ACI) World has today announced a major new evolution of its industry-leading Airport Service Quality program as the third annual Customer Experience Global Summit kicked off in Montreal. ASQ surveys measure passengers’ satisfaction while they are travelling through an airport and provide the research tools and management information for airports to better understand passenger views, what they can improve, and the services  passengers want from them. To ensure that this program addresses what members and passengers need and to remains relevant and responsive to changing passenger attitudes, expectations, and needs, ACI announced to participants at the global summit a major new evolution of the ASQ Departures Survey: New key performance indicators to better monitor the [...]